Google Workspace Status Dashboard

Google Workspace Status Dashboard
Incidents
**Summary:** Chat support functionality is degraded for Google Workspace Support customers. **Description:** We are experiencing an issue with Google Workspace Support beginning on Saturday, 2025-04-05 21:04 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-04-06 01:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers will be unable to contact Google Workspace support via Chat support. **Workaround:** Impacted customers can create a support case for any assistance.

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Available
Service information
Service disruption
Service outage

Incident affecting Google Workspace Support

Incident began at 2025-04-06 04:04 and ended at 2025-04-06 10:30 (times are in Coordinated Universal Time (UTC)).

Date	Time	Description
Apr 6, 2025	11:34 AM UTC	The problem with Google Workspace Support has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Apr 6, 2025	10:40 AM UTC	Summary: Chat support functionality is currently unavailable for Google Workspace Support customers. Description: Our engineering team is currently validating a fix that has been applied by the vendor partner. We do not have an ETA for mitigation at this point. We will provide more information by Sunday, 2025-04-06 05:00 US/Pacific. Diagnosis: Customers will be unable to contact Google Workspace support via Chat support. Workaround: Impacted customers can create a support case or utilize email support functionality for any assistance.
Apr 6, 2025	8:47 AM UTC	Summary: Chat support functionality is currently unavailable for Google Workspace Support customers. Description: Our engineering team still continues to investigate the issue with vendor partner. We will provide an update by Sunday, 2025-04-06 04:00 US/Pacific with current details. Diagnosis: Customers will be unable to contact Google Workspace support via Chat support. Workaround: Impacted customers can create a support case or utilize email support functionality for any assistance.
Apr 6, 2025	7:55 AM UTC	Summary: Chat support functionality is currently unavailable for Google Workspace Support customers. Description: Our engineering team continues to investigate the issue with vendor partner. We will provide an update by Sunday, 2025-04-06 02:00 US/Pacific with current details. Diagnosis: Customers will be unable to contact Google Workspace support via Chat support. Workaround: Impacted customers can create a support case for any assistance.
Apr 6, 2025	7:09 AM UTC	Summary: Chat support functionality is degraded for Google Workspace Support customers. Description: We are experiencing an issue with Google Workspace Support beginning on Saturday, 2025-04-05 21:04 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-04-06 01:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers will be unable to contact Google Workspace support via Chat support. Workaround: Impacted customers can create a support case for any assistance.

Times are listed in Coordinated Universal Time (UTC)