Google Workspace Status Dashboard

This page provides status information on the services that are part of Google Workspace. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://workspace.google.com/. For incidents related to Google Analytics, visit the Google Ads Status Dashboard.

Incident affecting Google Chat

Incident began at 2025-01-18 02:00 and ended at 2025-01-22 19:10 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Jan 22, 2025 8:12 PM UTC The problem with Google Chat has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Customers that are still experiencing errors when starting a direct message from the Chat Web search bar should refresh their browser page.

Customers can attempt to start a new direct message using the "New Chat" button.
Jan 22, 2025 7:31 PM UTC

Our engineers have implemented a mitigation for this issue and are currently validating.

Customers that are still experiencing errors when starting a direct message from Chat Web search bar should refresh their browser page.

We will provide more information by Wednesday, 2025-01-22 12:30 US/Pacific.
Jan 22, 2025 6:59 PM UTC

Customers attempting to start a direct message chat with a new contact from the Chat Web search bar may receive the error “Can’t start a direct message right now. Try again later.”

Customers can attempt to start a new direct message using the "New Chat" button.

Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Wednesday, 2025-01-22 12:00 US/Pacific.